Support & Downloads

KBDfans is based in China and ships to many countries and regions worldwide.

The store displays prices and charges customers in U.S. dollars (USD).

No. KBDfans currently does not accept PO Box addresses because its commercial couriers cannot deliver to them.

Standard in-stock orders generally take about two to five business days to process. Different official pages state either two to three days or three to five business days, so allowing up to five business days is advisable.

Orders that include a service usually require about one to two weeks for processing and assembly.

Keyboard Group Buys generally take about four to nine months. The Shipping Policy gives a broader possible range of two to fifteen months. PBTfans Group Buy keycap sets are normally produced within approximately three months. Unexpected delays should be announced on the product page or Group Buy Updates page.

Not by default. The entire order will normally be held until the Group Buy products are ready. Place separate orders if you want the in-stock items to ship earlier.

Higher-value products are generally shipped with FedEx or DHL. Economy orders may be shipped using ePacket, China Post, SF Express, JCEX, or 4PX, depending on the destination, order value, and available shipping routes.

The current Shipping Policy estimates approximately three to ten business days after the order has been packed. Customs, the destination, and carrier conditions may affect the actual delivery time.

The older tracking page estimates approximately 15–20 days. Delivery may exceed 25 days during bad weather or other disruptions. Contact Customer Support if the package has not arrived within 30 days.

A signature may be required for residential deliveries. The older FAQ suggests that customers who cannot sign in person may be able to leave signed delivery instructions using the tracking number. The courier may attempt delivery again if leaving the parcel is considered unsafe. Always confirm current local requirements directly with DHL.

Use the relevant carrier's website or a multi-carrier service such as 17TRACK. The KBDfans tracking page also lists separate tracking websites for JCEX and 4PX shipments.

KBDfans collects sales tax or VAT in regions where it has a tax obligation. Shopify calculates the applicable amount.

The recipient is responsible for import duties, taxes, and customs fees. Couriers may also charge fuel surcharges, storage charges, or customs-handling fees. Orders refused because the recipient will not pay import charges or complete customs clearance are not eligible for a refund.

Yes. The current Refund Policy and Group Buy Policy allow a return request within 14 days of delivery. The product must be unused, remain in its original condition, and include its original packaging and proof of purchase. Clearance and sale products are generally ineligible for return.

No. Fully assembled keyboards and DIY keyboards that have already been assembled cannot be returned because of feel or general dissatisfaction. KBDfans offers a free repair service, but the customer will normally need to pay the round-trip shipping costs.

An in-stock order may be modified or canceled before shipment. An open Group Buy or pre-order may also be modified or canceled before shipment. A closed Group Buy or pre-order may be canceled within 30 days after the Group Buy closes, although Group Buy products and extra sales are generally treated as final sales.

The current Refund Policy states that a 4% processing fee applies when an order is canceled after it has been placed. The Group Buy Policy separately lists a 3% fee for PayPal users and a 3.5% fee for credit-card users. Because these pages conflict, confirm the applicable fee with Customer Support before canceling.

The customer normally pays the return shipping cost, which is non-refundable. If the return results from a quality defect caused by KBDfans, the current Refund Policy states that KBDfans will cover return shipping and assign a return location closer to the customer.

Examples include providing an incorrect address or contact details, failing to respond to the courier, refusing delivery, refusing to pay import charges, and refusing customs clearance. KBDfans recommends contacting the carrier first when a shipping problem occurs.

Non-refundable items include gift cards, downloadable software, health or personal-care products, products showing signs of use, incomplete or damaged products, products returned after the 14-day return period, and sale or clearance products.

An exchange is available when an item arrives damaged or defective. It may only be exchanged for the same item. Contact Support@kbdfans.cn and provide clear photographs or video evidence.

After the returned product is received, inspected, and approved, the refund will be issued to the original payment method. It may take several additional business days to appear. If it is delayed, check your account and contact your bank or credit-card provider. PayPal refunds may require additional processing time.

All PCBs include a one-year warranty. Damage caused by improper switch installation, disassembly, unauthorized repair, PCB modification, or firmware not supplied by KBDfans will void the warranty.

The Refund Policy lists loose or detached USB ports, hot-swap sockets, diodes, capacitors, and JST connectors as exclusions. Customer modifications—such as converting a soldered PCB to hot-swap—are also excluded.

A keyboard assembled by KBDfans includes a one-year warranty covering manufacturing defects. User damage and normal wear and tear are not covered.

Test every component within 14 days of delivery and before assembling the keyboard. Report defects promptly and provide photographs to KBDfans.

Generally, no. Switches lubricated or disassembled by the customer, and stabilizers that have been clipped or lubricated, are excluded from warranty coverage.

Contact Customer Support promptly and provide evidence. The Group Buy Policy allows 14 days to report a keycap issue, while the current Refund Policy states seven days. Following the stricter seven-day deadline is safest. Used keycaps generally cannot be returned. The policy also provides a two-year free replacement warranty for cracked translucent doubleshot keycaps.

Internal contact marks created when anodized cases are suspended during finishing, as well as minor scratches on a case or brass weight, may fall within KBDfans' quality standards. Stripped screw threads are not covered. Physical case damage should be reported within seven days of delivery; compensation may not be available after that period.